Thank you for joining our community on Facebook. MTN Zambia is part of the MTN Group a multi-national telecommunications company with a footprint in 22 countries in Africa and the Middle East. It started its operations in Zambia in 2005 after acquiring the then Telecel. We are a global communications partner and we pride ourselves on being a world-class cellular network. Leading in communications solutions in Zambia, we provide coverage in all 10 provinces offering 4G, 3G, Edge and 2G technology. We pride ourselves with quality internet, offering the fastest internet connectivity , and a wide array of world class customer centric Value added services To confirm that we are devoted to making our customers lives a whole lot brighter, we were awarded in three (3) Zambia Institute of Marketing Awards categories being, the Best Customer Service Award, Best Sponsorship Marketing Excellence Award under Arts and Culture and the Most Creative Print Advert by the Zambia Institute of Marketing in 2014. Further, we were recognized as Zambia’s Most Trusted Telecommunications Operator and Internet Service Provider by the Africa Trust Academy With our friendly staff at each point of contact. We believe in sharing the joy of not only being the largest mobile phone network provider in Zambia, but also the largest family that gives you quality experience. As MTN we realize the importance of aligning ourselves with our customer’s passions, so we Support Zambia’s number one passion, Soccer; and is a proud sponsor of the national soccer team. The relationship with the local football association, FAZ started in 2010 and has seen the national team crowned as 2012 African Champions at the continental showpiece – the Africa Cup of Nations. MTN Zambia is also proud sponsor of the premier league also known as the MTN/FAZ Premier League which has grown to become a competitive league watched by millions of African’s across the continent. Relationship Management Please note that by Liking this page, you agree to receive content updates in your public time-line, which can be found on your Facebook home page. If at any time you'd like to stop receiving updates from us on Facebook, you can simply un-Like the page. We promise not to give out any information you give us on our fan page to any third parties without your explicit consent. While we’re all about conversation, please note our official response times are between 06:00hours and 24:00hours, everyday (including public holidays). Should you have an emergency query outside of these times, please contact us on the following numbers: Dial 111 for free assistance 24/7 (from any MTN number) Dial 211 for free assistance with any Data query - 24/7 Dial 303 for free assistance with any Mobile Money related query – from 08:00hours to 20:00hours We’d like to point out that this is your fan page and we encourage you to leave comments, photos, videos and links here. Please be aware that we will review all comments and will remove any in breach of our House Rules. If you share something that relates to subjects covered on this page, we will leave it for others to view. Please bear in mind that comments posted on this page do not represent the opinions of MTN Zambia, in any way. House Rules: 1. No hate speech is permissible. Ever. 2. Obscene, rude, crude or insulting language will not be tolerated either. 3. Do not harass, threaten, embarrass, swear at, sexually harass or abuse any other participant. 4. One-liner comments that are negative, defamatory in nature or intended to incite hostility are open to moderation. 5. Duplicate postings (to queries already answered or any efforts at spam) will be regarded as 'flooding' and accordingly will be deleted. 6. Users found to be falsely speaking on behalf of or representing themselves as employees of MTN will have their posts moderated. Any user found in regular violation of this rule will be banned from the page. 7. Responses to any posts or users that are guilty of violating the above rules, that in themselves violate the rules, will be subject to moderation. 8. Although we love social media as much as you do, we sometimes have to sleep and eat—just like you do. Also, sometimes it can take us a little while to find an answer to your question. We will respond to you as soon as we can, or as soon as we have an answer for you! Please be patient! 9. We appreciate the fact that you want to share as much information with us as possible to help us help you, but if you post your ID number, cellphone number or any other personal details on our wall, we will hide it after we respond to your wall post. This is done in order to protect your privacy. Please only send us this information via our Facebook Inbox, which is a safer and more private environment. 10. In order for us to assist you with queries or complaints here on Facebook, please send us an Inbox Message with your contact details and a short explanation of your query. 11. Enjoy the community, play nice and respect fellow fans! * Please note: if you repeatedly disregard the above rules, you will be banned from our page. Queries: Some of your queries take a little bit longer to respond to than others but we will definitely get back to you as we can, therefore asking if you could bear with us. So, connect now with others on the largest family in Zambia.